Terms of Service

1 General Information & Definitions

1.1 Service Provider

These Terms of Service (hereinafter "Terms") govern the use of digital services and tools provided by HiCare OÜ (registry code 17240582, hereinafter "HiCare", "we", "us" or "service provider").

1.2 Definitions

• "User" or "You" – any person who uses our services, tools, or website
• "Services" – all digital tools, applications, and platforms provided by HiCare
• "Content" – all materials, data, texts, images, and other information displayed or processed in the services
• "Client Portal" – secure environment for HiCare clients for project management
• "Software" – all programs, scripts, algorithms, and systems developed by HiCare

1.3 Acceptance of Terms

By using our services, you confirm that you have read, understood, and fully agree to these Terms. If you do not agree to these Terms, please do not use our services.

2 Services and Tools

HiCare provides the following digital services and tools:

2.1 Free Website Analysis

Our free website analysis tool allows you to get an overview of your website's technical condition, SEO aspects, and performance. The service is intended for informational purposes and does not guarantee specific results.

2.2 Chat Lenne (AI Assistant)

Chat Lenne is an artificial intelligence-based chat assistant that provides information about HiCare services and helps answer general questions. AI-provided answers are advisory and do not replace professional consultation.

2.3 Client Portal

The Client Portal is intended only for registered HiCare clients for project management, communication, and document sharing. Access is restricted and requires authentication.

2.4 Additional Tools

HiCare may occasionally offer additional tools and services. These Terms apply to each new service unless otherwise specified.

3 Use of Services

3.1 Usage Requirements

To use our services, you must:

• Be at least 18 years old or have a legal guardian's consent
• Provide true and accurate information
• Use services only for lawful purposes
• Comply with all applicable laws and regulations

3.2 Account Management

If the service requires account creation:

• You are responsible for your account's security
• Keep your login credentials confidential
• Notify us immediately of any unauthorized use
• You are responsible for all activities associated with your account

3.3 Technical Support

We provide technical support to resolve issues that arise when using our services. Support is available via email and through our client portal.

4 Our Rights and Obligations

4.1 Our Obligations

HiCare commits to:

• Provide services with reasonable care and professionalism
• Protect your personal data in accordance with applicable legislation
• Notify you of significant changes to services or Terms
• Ensure reasonable service availability
• Respond to customer inquiries within a reasonable time

4.2 Our Rights

HiCare has the right to:

• Modify, suspend, or terminate services at any time
• Refuse service without providing a reason
• Restrict access for users who violate Terms
• Update service functionality and pricing
• Use anonymous usage data to improve services

5 Your Rights and Obligations

5.1 Your Rights

As a user, you have the right to:

• Use services according to their purpose
• Receive information about the processing of your personal data
• Request correction or deletion of your personal data
• Submit complaints about service quality
• Terminate use of services at any time

5.2 Your Obligations

As a user, you commit to:

• Use services in good faith and honestly
• Not interfere with service operations
• Respect the intellectual property of other users and HiCare
• Not distribute malware or harmful content
• Keep all account-related data confidential

6 Intellectual Property

6.1 HiCare Intellectual Property

All intellectual property rights related to HiCare services belong to HiCare OÜ or its licensors. This includes, but is not limited to:

• Software and Source Code: All programs, algorithms, databases, and systems we develop
• Trademarks: HiCare name, logo, and other trademarks
• Design: Visual design of websites and applications
• Content: Texts, images, videos, and other material we create
• Databases: Data collections we collect and structure

6.2 License Restrictions

Without prior written consent from HiCare, it is prohibited to:

• Copy, modify, or distribute services or parts thereof
• Reverse engineer, decompile, or extract source code
• Use services to create competing products
• Automatic data collection (scraping, crawling)
• Use our trademarks without permission
• Sublicense or resell services

6.3 User Content

Regarding content uploaded to services:

• You retain ownership rights to your content
• You grant HiCare a limited license to process content for service provision
• You confirm that you have the right to upload and share content

7 Data Protection & Privacy

7.1 Personal Data Processing

We process your personal data in accordance with the European Union General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act. More information in our Privacy Policy.

7.2 Data Collection

We collect the following data:

• Contact information (name, email, phone)
• Service usage data
• Technical data (IP address, device info)
• Cookie data (according to cookie policy)

7.3 Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption
• Secure servers in the EU
• Regular security audits
• Limited access to data

8 Limitation of Liability

8.1 Disclaimer of Warranties

Services are provided on an "as is" and "as available" basis. HiCare makes no express or implied warranties regarding:

• Uninterrupted or error-free operation of services
• Achievement of specific results
• Fitness of services for particular purposes
• Accuracy of AI-based recommendations

8.2 Limitation of Liability

To the extent permitted by law:

• HiCare is not liable for indirect, incidental, or special damages
• Our total liability is limited to the service fees you paid
• We are not liable for third-party services or content
• We are not liable for interruptions caused by force majeure

8.3 Indemnification

You agree to indemnify HiCare for all damages, costs, and claims arising from:

• Your violation of Terms
• Illegal use of services
• Violation of third-party rights

9 Prohibited Activities

When using our services, it is strictly prohibited to:

9.1 Technical Restrictions

• Remove or circumvent service security measures
• Make automated requests without permission
• Overload services or conduct DoS attacks
• Exploit bugs or security vulnerabilities
• Unauthorized access to other users' data

9.2 Content Restrictions

• Distribute illegal, offensive, or hostile content
• Send spam, advertising, or unsolicited content
• Collect personal data without consent
• Violate copyrights or trademarks
• Spread fraud or misleading information

9.3 Commercial Restrictions

• Resell services commercially without permission
• Create competing services based on our data
• Damage HiCare's reputation

10 Service Termination

10.1 Termination by You

You may terminate use of services at any time by:

• Stopping use of the service
• Requesting account deletion
• Contacting us

10.2 Termination by HiCare

HiCare may restrict or terminate your access:

• In case of Terms violation
• In case of suspected illegal activity
• When discontinuing service generally
• For other valid reasons

10.3 Consequences

Upon service termination:

• Access to account and data ends
• We retain data according to law and privacy policy
• Services already paid for are not refunded unless otherwise agreed

11 Changes to Terms

HiCare reserves the right to modify these Terms:

• We will notify you of significant changes via email or website
• Changes take effect 30 days after publication
• Continued use of services means acceptance of changes
• If you do not agree to changes, please discontinue use of services

12 Governing Law

12.1 Jurisdiction

These Terms are governed by the laws of the Republic of Estonia. All disputes shall first be resolved through negotiations. If agreement cannot be reached, disputes shall be resolved in Harju County Court.

12.2 Severability

If any provision of the Terms proves to be invalid or unenforceable, it shall not affect the validity of the remaining provisions.

12.3 Entirety

These Terms together with the Privacy Policy and other referenced documents constitute the entire agreement between you and HiCare.

13 Contact Information